We are sorry to hear that your purchase didn't meet your expectations. At Arthaveda Wellness Pvt Ltd, we value your satisfaction, and we have a straightforward Return Policy to address your concerns. Please carefully review this policy before initiating a return. If you have any questions or need further assistance, please don't hesitate to contact our customer support team at support@arthaveda.co or call our toll-free number 18008891245.

1. Eligibility for Return:

1.1. To be eligible for a return, the following conditions must be met:

• The return request is initiated within 7 days of receiving the product.
• The product is in its original condition, unused, and unopened (unless it is damaged or defective).
• The product must be accompanied by the original purchase receipt or order confirmation email.

2. Reasons for Return:

2.1. Returns will be accepted for the following reasons:

• Damaged or Defective Product: If the product you received is damaged or defective, we sincerely apologize for the inconvenience. We will gladly accept the return and provide you with a new product.
• Incorrect Product: In the rare event that you receive the wrong product, we will arrange for a return and replace it with the correct product.

3. Return Process:

3.1. To initiate a return, please follow these steps:

• Step 1: Contact our customer support team at support@arthaveda.co or call our toll-free number 18008891245 to inform us about your return request. Please provide your order number, the reason for the return, and any relevant details.
• Step 2: After receiving approval for your return request, securely pack the product in its original packaging to prevent any damage during transit.
• Step 3: Include a copy of the original purchase receipt or order confirmation email inside the package.
• Step 4: Ship the product to the following address:

Arthaveda Wellness Pvt Ltd
Plot No 147, Sargam, S.I.W.S College Lane,
Wadala West, Mumbai - 400031, India.

3.2. Please note that return shipping costs for damaged or defective products will be borne by Arthaveda Wellness Pvt Ltd. However, for change of mind or incorrect product return requests, return shipping costs will be borne by the customer.

4. Refund Process:

4.1. Once we receive and inspect the returned product, we will initiate the refund process for eligible returns. Refunds will be issued using the original payment method used for the purchase.
4.2. Please allow up to 10 business days for the refund to be processed and reflect in your account.
4.3. Refund Processing Timeframe: Post approval, we will process the refund within 7 business days.
4.4. Refund Credit Timeframe: The refund amount will be credited to the original payment method within 7-10 business days from the date of processing.

5. Exclusions:

5.1. The following items are not eligible for return:

• Opened or used products, unless they are damaged or defective.
• Products with tampered or damaged packaging that renders the product unsuitable for resale.

6. Final Note:

6.1. Arthaveda Wellness Pvt Ltd reserves the right to reject return requests that do not meet the eligibility criteria stated in this policy.
6.2. By proceeding with a return, you agree to comply with the terms and conditions outlined in this policy.

Thank you for your understanding. We appreciate your support and hope to serve you better in the future.